As of today, December 4, 2022, my Google Guide status has a new milestone - Level 7 (there are currently only 10 levels). Why is this important for me or my readers?
My crime novel "DineOpinion - Deadly Reviews" is based on real experiences and facts. I have personally answered over 1000 customer reviews in the last decade and have been seen and liked on Google millions of times - because I just like to help others and reward good service with good reviews. In recent months, however, I have also come to the conclusion that it really always makes more sense in the main to rate positive experiences. (Yes, sorry my failure with Tredition is an exception with a 1-star rating).
Most of the reviewers who leave bad reviews had previously never spoken to the service personnel either to return their food after eating a few bites (eating everything and then claiming you didn't like it is an utter joke!) or to resolve misunderstandings otherwise. In fact, it is extremely cowardly to then write a great tirade of a bad review online later.
If you are not satisfied with the restaurant, the team there can only respond on the spot if something does not taste good. Every GOOD PROFESSIONAL restaurant team will then offer an alternative meal or find a solution - if you yourself are not the problem (and I as a little "drama queen" know what I'm talking about, so many disappointments are based on self-overestimation and unrealistic expectations á la "why am I not served here first?").
However, if you are served really unprofessionally in a restaurant after you have made really well-intentioned and authentic attempts to express your needs - of course, then often only the path to a critical evaluation remains.
However: the time you invest in negative reviews often spills over into unnecessarily amplified negative feelings, which often only prolong an unpleasant experience. In many cases, it's easier to just forget about BAD experiences and be happy about the things that are going well. Because there are always some - you just have to perceive them actively.
That is the secret of selective perception. :-)
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